The Shipping Policy - UPDATE wip
All orders are processed within 24 to 72 hours of you placing the order using DHL eCommerce, USPS, or ePacket depending on your location and fastest available service. The typical delivery time frame is between 7 to 14 business days however, you may receive your items much earlier. All orders are shipped with a tracking number so you can track it every step of the way! Packages may be faced with delays beyond our control such as customs or postal delays.
Important Notes on Duties & Import Taxation:
If you order goods from our site, they may be subject to import duties and taxes which will be levied when the order reaches the delivery address. You will be responsible for payment of any such import duties and taxes. We have no control over these charges and cannot predict their amount. For further information please contact your local customs office before placing your order. As we don’t have control over these charges we are unable to advise what the cost may be.
Should you need assistance of any kind, please reach out to our Support Team via email at Support@PetsDoo.com where one of our Customer Service Specialists will be ready to assist you as soon as possible. Should you need to exchange or return an item, you can find our Return Center as well as our Return & Exchange Policy here. Shipping fees are non-refundable.